How To Handle Conflict In The Workplace
Working on teams in the workplace is not always easy. Just like in every aspect of life there may be times of conflict. Your ability to see it coming and address it diplomatically will be critical. Being the better person keeping the overall objectives of the organization as your guide post will help you succeed and even get promoted in the mid term.
It is always best to identify the source of the conflict and be the bigger person who reaches out to the impacted conflicting players. Find time for coffee or a place void of interruptions. Here are some important approaches that you can take to lighten the tension and get you both on the same page.
Acknowledging that you feel that there is tension in the workplace and your interest in resolving is your first step. Here are some openings that you can use to help understand the conflict and craft a resolution.
- “ I feel responsible for some recent tension and I would like to talk to you about what role I can take to fix this”
- “ I feel that we have an opportunity to work together better, what do you think”
- “Is there anything from my side that I can do to address your concerns regarding our working relationship”
- “ I want us to work together more effectively and I want to know what you need from me to improve our situation”
The key here is not assigning blame but rather being the bigger person who is taking on the conflict head on to improve both peoples needs. Do not assume that you know the problem or what the other person is thinking. Simply ask the question, absorb their response and take some time to respond with a course of action. It may be a personality conflict or one of style.
By asking how we can better collaborate with them and where they see the roadblocks will help break the log jam, eliminate stress at work and eliminate the perception that you or the other person is to blame. You will come out ahead and gain the appreciation of the other person.
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