Customer Success (aka: Customer Service) Lifeline to Your Business Success
What is customer success? How does it impact your business overall including your reputation? How will this drive your business revenue?
Most service and remote businesses receive over 75% of their business from referrals from existing customers. What an amazing opportunity to increase this network by ensuring that all clients receive consistent and results driven service.
How can you learn the secret to success? Clear understanding of the clients challenge or problem that they want resolved is the key to success. Without a problem or desire for a solution, you would not have a business that can forecast success.
Your customers experience should always be targeted towards;
- Complete understanding of the problem/challenge the customer has.
- What was the customer's previous experience and are they willing to tell us how we did?
- Treat every customer as an opportunity to grow your customer base.
No matter what you do for your business, dig deep into ideas to constantly make your customers feel important. Digital marketing, clubs with special privileges and discount offers will keep your customers coming back. They are also more likely to promote your business to friends knowing that they can receive credits for the services they already receive.
Let's talk about your business or ideas and figure out a Customer Delight Plan that will drive your business both now and in the future. Click here to register for our complimentary 30 minute consultation.